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15 Comments

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  1. Aug 30, 2008

    Anonymous

    It would be nice if we actually received emails about changes like this. And nice if the instructions actually worked

    1. Sep 05, 2008

      Doc Walker

      We will be sending out a change notice soon.  This change will have a 30 day deadline.   The instructions provided should work for most domain host.   There are so many domain hosts that I cannot possibly write instructions for them all.   If you are having trouble, please send me an email on the help desk.  I will be happy to help get you set up.

  2. Sep 17, 2008

    Anonymous

    I was doing a Trial run of livebooks and I decided to go with smug mug, I already directed the CNAME, but now I can't seem to change the "name server" from livebooks to smug mug. The site where I got my domains (mydomain.com) led me to this page but now I come here asking what 2 name servers do I need for it to direct to Smug Mug.

    1. Nov 07, 2008

      Chris Abbey

      The nameservers are whatever your domain provider tells you to use, they have to do with how your domain name is served out by that provider, not how SmugMug serves out your images.

  3. Oct 17, 2008

    Anonymous

    I would just like to let any one who has host monster to know that apparently you have to send them an email via their help desk with the cname change  the arecord, they dont allow you to do it your self. i spent two hours trying to figure it out before i found out i couldnt, so ill try to spare the rest of you some grief

  4. Nov 24, 2008

    Anonymous

    The CNAME has been changed and www.domain.smugmug.com comes up when I enter my URL...

    But the change box in control panel won't take the new URL.? It say it does not resolve to smugmug...

    Am I missing something???

    1. Nov 24, 2008

      Doc Walker

      The CNAME should point to domains.smugmug.com   not www.domains.smugmug.com 

      Please enter that exactly as written.  It should and will work.   Also make certain that you are not using a forward.   Forwards will also cause the same problem you are seeing.

  5. Nov 24, 2008

    Anonymous

    Thanks, it goes to domains.smugmug....

    Try it  www.mauisurfphotography.com/

    Still won't take the change...

  6. Nov 24, 2008

    Doc Walker

    Your domain does not appear to be setup with a CNAME or A records according to the NSLookup I just ran.

    You might want to contact me on the help desk instead of posting here.  I do not watch this space all the time.   You will get a response from the help desk much faster.

    For anyone else having trouble with their domain contact me at help@smugmug.com  instead of posting here. 

  7. Jan 31, 2009

    Anonymous

    On a different note, I'm having trouble creating a domain at smugmugdomains.com. Really I'm stuck at not being able to login. I'm already a godaddy customer and I cannot login. The site is not specific as to what login info you are supposed to use, it would be good to make that clear. I'm pretty sure it's my godaddy login info I'm supposed to use, but it's not accepting it.

     Thoughts? Suggestions?

     I would just purchase through godaddy.com, but the .org domains are half as much at smugmugdomains.com

    1. Feb 01, 2009

      Rich Wilson

      http://www.smugmugdomains.com/ and http://www.godaddy.com have separate logins. You'll need to create a new account at 'smugmugdomains.com' to continue in purchasing a domain name and registering it with GoDaddy.

  8. Feb 03, 2009

    Doc Walker

    Please contact us at the help@smugmug.com for help.  I do not see your posts here right away.   I want you to get help as quickly as possible.

    1. Apr 03, 2009

      Anonymous

      Sorry Doc
      Don't remember who my host is. Don't remember pass words etc. Just plain dumb.
      I hope you have made adjustments for situations like mine. And will still support my slower but still working method of access. Or are you holding a gun to my head. Saying switch or else.

  9. Jun 19, 2009

    Anonymous

    I have set up a CNAME from photos.twobackpackers.com to twobackpackers.com when I go to twobackpackers.com/photos I am taken to twobackpackers.smugmug.com and in the address line it says twobackpackers.smugmug.com how do I make the address line read twobackpackers.com/photos?? Is this possible?

  10. Aug 05, 2010

    Robin MacAskill

    Testing....

    RobinM