Another ++ on hostnames for power users. You just got me to upgrade from basic to power because i *really* wanted my own hostname on the site. Couldn't justify pro, but power is only $5/mo when paid yearly, which is easy enough to justify.
Thank you SmugMug for making it so easy. I have been pointing my domain to my SmugMug site for a while and now it's even better. I own another domain for my photography and now I will be getting another Power User account. By the way, what's the CONFLUENCE login? Why do we have to be anonymous?
This is a great feature! I'm just having one problem... when I try to point my domain without www to smugmug, it isn't working. Has the IP address for smugmug changed? Any suggestions are much appreciated!! www.pamelamarie.net works but not pamelamarie.net ......
Pamela, I will try to contact you vie email. For others. If you ever see this, it means that your @ A record is not pointed correctly to our IP address. Which is currently 208.79.45.23 Setting that should fix the problem.
What if I'm using a subdomain - http://events.austinbeaver.com. The @ is already directed to the main site hosted at godaddy. What do I do with it then?
Me again. Just got off the phone with godaddy. The subdomain events.austinbeaver.com is redirecting to djearth.smugmug.com/, but the goal is to have the smugmug gallery at events.austinbeaver.com. I thought this was possible, no? They said their system is configured correctly.
In SM, when I try to change the custom hostname in my SM control panel, it says, "
That hostname doesn't appear to be valid. It doesn't resolve to a hostname. See our help section on..."
Do not use yournickname.smugmug.com for the points to. It must point to www.smugmug.com or our IP in the case of an A record. I know that does not seem right but it works.
The final connection is made in the control panel on the settings tab. If our system does not see the domain pointed at www.smugmug.com or the IP, you will get the error message you see.
"What if I'm using a subdomain - http://events.austinbeaver.com. ; The @ is already directed to the main site hosted at godaddy. What do I do with it then?"
Add an events A record. or a events cname and point it to the IP for the A record (208.79.45.23) or domains.smugmug.com for the CNAME.
The @ sign indicates empty or null. So leaving that alonw will allw your regular site to work. What ever you put in the Alias or Host name is the TLD or Third Level Domain, also known as a subdomain. That can be www, events, photos, galleries.... Anything you want.
Keep in mind that if the nameservers are set to a custom non-GoDaddy set the Totel DNS Control will not appear. You need to change the nameservers to a hosted set. After a few minutes the Total DNS Control link will appear after you refresh.
Thank you for choosing to use Go Daddy in conjunction with your SmugMug
service. We appreciate that Doc Walker has been trying to help you all,
and we would be happy to help as well. If you would like support from Go
Daddy, please feel free to contact our Sales and Support team at
480.505.8877 any time, day or night, any day of the year.
i bought a domain name.
i followed the instructions.
and went through it twice
and it always says
Warning: That hostname doesn't resolve to SmugMug. This may cause problems with your custom hostname setting. See our help section on custom hostnames.
then i type in my website an its suppose to go to the my smugmug and redirct but it goes to my godaddy page. please send an email our write to my account.
fishnchipsphoto.smugmug.com
jpdougherty13@yahoo.com
i bought a domain name.
i followed the instructions.
and went through it twice
and it always says
Warning: That hostname doesn't resolve to SmugMug. This may cause problems with your custom hostname setting. See our help section on custom hostnames.
then i type in my website an its suppose to go to the my smugmug and redirct but it goes to my godaddy page. please send an email our write to my account.
fishnchipsphoto.smugmug.com
jpdougherty13@yahoo.com
You have your cname pointing to your custom domain name and it should be pointing to domains.smugmug.com Step #5 above. Any problems, send an email to the help desk and we'll get you going
Actually it was not out of date. I made a mistake with the screen shots when I was editing last night. Sorry about that. I have gone back and made some changes to make it easier.
I can't set mine up. It was working, I changed something and it stopped working, and then I followed what this article said, and it comes up as "this hostname doesn't appear to be valid..."
I followed these directions a couple of months ago and everything worked perfectly. Last night, without any explanation, my website www.ewertnaturephotography.com stopped working. My www.ewert.smugmug site still works, but not my personal domain name. Given that it worked perfectly for a couple of months and then it stopped working suddenly, what do you think happened? Is this a smugmug problem or a Go Daddy problem? I checked my Go Daddy account and everything was the same as when I last edited it to make this work.
The smugmug help guys helped me identify the problem. I had my CNAME pointed at www.ewert.smugmug.com instead of domains.smugmug.com. The problem appears to be fixed now.
HELP!! Everything was working fine...for over a year and than Friday, Aug. 29, 2008.....it stopped and everytime I try to go to www.rtcarlinphoto.com...all it is :
Invalid URL
The requested URL "/", is invalid.
Reference #9.57987541.1220188311.0
I just went in and made the changes, but things have not changed.....when I try to do step 7...entering my domain name I get the following message:
Warning: That hostname doesn't resolve to SmugMug. This may cause problems with your custom hostname setting. See our help section on custom hostnames.
I had the same issue with www.jayvigphotography.com. the CNAME used to be jayvig.smugmug.com and it worked now it doesn't so i made the change to have the record set to a WWW and point to domains.smugmug.com. Also the IP address in the * A record was out of date. I just make the changes so hopefully it'll work itself out now.
if you are having trouble with your custom domain, please contact us on the help desk. That is the fastest way to get a response. The problems you are having are related to an incorrect setup that no longer works. Do not point your domain at yournickname.smugmug.com as it will not work.
You need to go ahead and change the IP and domain to a new set anyway as we will be making a change soon. If you need help,contact us on the help desk and I will get you set up.
Wow, did I luck out! I just joined SmugMug, and I've had a domain name sitting at GoDaddy for about a year now with no where to go. When I called GoDaddy to get support on how to point my domain name to my SmugMug site, he found these instructions FOR GoDaddy users right from the SmugMug website! I had no idea that it would be this easy. Glad I bought my domain at GoDaddy...heheh.
I just purchased the Power SmugMug level, clicked on the link for the SmugMug/GoDaddy domain registration, checked the domain name (yay! it's available), click on Continue, and then I get a message saying either my cart is empty or my session has expired and it continues in that circle. So, I thought I might have to set up an account, so I did that...try to log in with both the username and the ID# that was emailed to me and it says my account doesn't exist. Try to create a new one with the same information and it says an account already exists with the login name. Any help with this would be greatly appreciated!!
Nicole Davis - nDfoto
I added your domain name into your SmugMug control panel. Changes made to your domain name at your Registrar take 24 to 48 hours to complete. This includes new domain registrations. Any problems after 48 hours, email us at the help desk and we'll dig a little deeper for you http://www.smugmug.com/help/emailreal
Excellent, easy-to-follow instructions. My only suggestion would be to change the wording in Step 11 under Text Instructions to:
I would wait 15 minutes and try step 7 under "Graphical instructions" below.
The reason I suggest this is because there is a Step 7 in the Text Instructions section that is not the same as Step 7 in the Graphical instructions section. My suggested change clarifies your intent a bit more.
I am in GoDaddy daily helping other customers to fix their domains. The colors may change, small details change, but the overall instructions are exactly the same. I am one of the first to know if there is a change and I update the instructions when needed.
Your setup may be different for a couple reasons. But I cannot cover every detail of those nuances in the basic instructions. It would cause more confusion.
If you need help, contact me on the help desk. I will be happy to help cover those issues if needed, or even set things up for you. http://www.smugmug.com/help/emailreal
Hi, I did my site few days ago from godaddy thru smugmug and I just found out this page, I noticed this number 208.79.45.23 that I did not do, does it matter? and if I have to add it, where do I have to go and do?
Does an A-record take longer to propegate (go into effect) than a CNAME record? I was able to get my domain working for www.andraws.com, but not for andraws.com. I am sure that I went thru the correct steps.
E-mail
53 Comments
comments.show.hideMay 17, 2008
Anonymous
Thanks for making the domain mapping feature available to your power users, SmugMug! It is very much apprecaited!!
May 18, 2008
Anonymous
yes completely agree. great feature add.
Jun 03, 2008
Anonymous
Another ++ on hostnames for power users. You just got me to upgrade from basic to power because i *really* wanted my own hostname on the site. Couldn't justify pro, but power is only $5/mo when paid yearly, which is easy enough to justify.
Jun 13, 2008
Anonymous
Great partnership with GoDaddy. I purchased my domain names thru them because of your partnership - it makes it easy!
Jun 16, 2008
Anonymous
Thank you SmugMug for making it so easy. I have been pointing my domain to my SmugMug site for a while and now it's even better. I own another domain for my photography and now I will be getting another Power User account. By the way, what's the CONFLUENCE login? Why do we have to be anonymous?
Thx,
Anon!
Jun 26, 2008
Anonymous
This is a great feature! I'm just having one problem... when I try to point my domain without www to smugmug, it isn't working. Has the IP address for smugmug changed? Any suggestions are much appreciated!! www.pamelamarie.net works but not pamelamarie.net ......
Thanks!
Pamela
pamelamarie.smugmug.com
Jul 10, 2008
Doc Walker
Pamela, I will try to contact you vie email. For others. If you ever see this, it means that your @ A record is not pointed correctly to our IP address. Which is currently 208.79.45.23 Setting that should fix the problem.
Jul 07, 2008
Anonymous
Doc,
What if I'm using a subdomain - http://events.austinbeaver.com. The @ is already directed to the main site hosted at godaddy. What do I do with it then?
Thanks.
Jul 08, 2008
Anonymous
Me again. Just got off the phone with godaddy. The subdomain events.austinbeaver.com is redirecting to djearth.smugmug.com/, but the goal is to have the smugmug gallery at events.austinbeaver.com. I thought this was possible, no? They said their system is configured correctly.
In SM, when I try to change the custom hostname in my SM control panel, it says, "
That hostname doesn't appear to be valid. It doesn't resolve to a hostname. See our help section on..."
Already tried that many times. Thoughts?
Thanks.
Jul 08, 2008
Doc Walker
Do not use yournickname.smugmug.com for the points to. It must point to www.smugmug.com or our IP in the case of an A record. I know that does not seem right but it works.
The final connection is made in the control panel on the settings tab. If our system does not see the domain pointed at www.smugmug.com or the IP, you will get the error message you see.
Jul 10, 2008
Doc Walker
"What if I'm using a subdomain - http://events.austinbeaver.com. ; The @ is already directed to the main site hosted at godaddy. What do I do with it then?"
Add an events A record. or a events cname and point it to the IP for the A record (208.79.45.23) or domains.smugmug.com for the CNAME.
The @ sign indicates empty or null. So leaving that alonw will allw your regular site to work. What ever you put in the Alias or Host name is the TLD or Third Level Domain, also known as a subdomain. That can be www, events, photos, galleries.... Anything you want.
Jul 14, 2008
Anonymous
Hi, I am just about to sign up for the upgraded package, and when I look at GoDaddy, I do not see a Total DNS Control menu..
I just see NameServers and Forwarding.
They have been my registrar for years....
PC...
Jul 14, 2008
Andy Williams
Hi, please write the help desk and let our heroes help you, thanks!
Jul 31, 2008
Anonymous
On mine, I only see the option you mention if I first click on NAMESERVERS, then I can click the TOTAL CONTROL link you are not able to find.
---
http://www.haroldweaver.com
Jul 31, 2008
Doc Walker
Keep in mind that if the nameservers are set to a custom non-GoDaddy set the Totel DNS Control will not appear. You need to change the nameservers to a hosted set. After a few minutes the Total DNS Control link will appear after you refresh.
Jul 16, 2008
Anonymous
SmugMug users,
Thank you for choosing to use Go Daddy in conjunction with your SmugMug
service. We appreciate that Doc Walker has been trying to help you all,
and we would be happy to help as well. If you would like support from Go
Daddy, please feel free to contact our Sales and Support team at
480.505.8877 any time, day or night, any day of the year.
Alon W.
Office of the President
Go Daddy
Aug 02, 2008
Anonymous
im having a lot of trouble with this.
i bought a domain name.
i followed the instructions.
and went through it twice
and it always says
Warning: That hostname doesn't resolve to SmugMug. This may cause problems with your custom hostname setting. See our help section on custom hostnames.
then i type in my website an its suppose to go to the my smugmug and redirct but it goes to my godaddy page. please send an email our write to my account.
fishnchipsphoto.smugmug.com
jpdougherty13@yahoo.com
Aug 02, 2008
Anonymous
im having a lot of trouble with this.
i bought a domain name.
i followed the instructions.
and went through it twice
and it always says
Warning: That hostname doesn't resolve to SmugMug. This may cause problems with your custom hostname setting. See our help section on custom hostnames.
then i type in my website an its suppose to go to the my smugmug and redirct but it goes to my godaddy page. please send an email our write to my account.
fishnchipsphoto.smugmug.com
jpdougherty13@yahoo.com
Aug 02, 2008
Rich Wilson
You have your cname pointing to your custom domain name and it should be pointing to domains.smugmug.com Step #5 above. Any problems, send an email to the help desk and we'll get you going
http://www.smugmug.com/help/emailreal
Aug 06, 2008
Anonymous
Article is out of date
Step 2 looks already different
Step 3 absent or better to say not applicable at all !
Aug 06, 2008
Doc Walker
Actually it was not out of date. I made a mistake with the screen shots when I was editing last night. Sorry about that. I have gone back and made some changes to make it easier.
Aug 11, 2008
Anonymous
I can't set mine up. It was working, I changed something and it stopped working, and then I followed what this article said, and it comes up as "this hostname doesn't appear to be valid..."
Can anyone help me?
Aug 11, 2008
Doc Walker
It can take 24 hours for the changes to propagate. You can wait 24 hours or contact me on the help desk. I will be happy to help.
Aug 20, 2008
Anonymous
Hello
i added CNames and they are working.
Now i want to add a placeholder for every possible Subdomain.
Other Providers allow somthing like * as cname.
But here on godaddy i get an error.
Thank you.
Aug 21, 2008
Doc Walker
Try an * A record pointed at 208.79.45.23
Aug 24, 2008
Anonymous
I followed these directions a couple of months ago and everything worked perfectly. Last night, without any explanation, my website www.ewertnaturephotography.com stopped working. My www.ewert.smugmug site still works, but not my personal domain name. Given that it worked perfectly for a couple of months and then it stopped working suddenly, what do you think happened? Is this a smugmug problem or a Go Daddy problem? I checked my Go Daddy account and everything was the same as when I last edited it to make this work.
Aug 24, 2008
Anonymous
The smugmug help guys helped me identify the problem. I had my CNAME pointed at www.ewert.smugmug.com instead of domains.smugmug.com. The problem appears to be fixed now.
Aug 31, 2008
Anonymous
HELP!! Everything was working fine...for over a year and than Friday, Aug. 29, 2008.....it stopped and everytime I try to go to www.rtcarlinphoto.com...all it is :
Invalid URL
The requested URL "/", is invalid.
Reference #9.57987541.1220188311.0
I just went in and made the changes, but things have not changed.....when I try to do step 7...entering my domain name I get the following message:
Warning: That hostname doesn't resolve to SmugMug. This may cause problems with your custom hostname setting. See our help section on custom hostnames.
What gives...how did I screw up?
Ray.
Sep 01, 2008
Anonymous
I had the same issue with www.jayvigphotography.com. the CNAME used to be jayvig.smugmug.com and it worked now it doesn't so i made the change to have the record set to a WWW and point to domains.smugmug.com. Also the IP address in the * A record was out of date. I just make the changes so hopefully it'll work itself out now.
Sep 02, 2008
Doc Walker
if you are having trouble with your custom domain, please contact us on the help desk. That is the fastest way to get a response. The problems you are having are related to an incorrect setup that no longer works. Do not point your domain at yournickname.smugmug.com as it will not work.
You need to go ahead and change the IP and domain to a new set anyway as we will be making a change soon. If you need help,contact us on the help desk and I will get you set up.
Sep 25, 2008
Anonymous
I'm having the same trouble as many others. My domain works with "www." but not without. I have checked the IP address, and still nothing.
Jenn of www.JennHughesPhotography.com
Oct 27, 2008
Anonymous
Wow, did I luck out! I just joined SmugMug, and I've had a domain name sitting at GoDaddy for about a year now with no where to go. When I called GoDaddy to get support on how to point my domain name to my SmugMug site, he found these instructions FOR GoDaddy users right from the SmugMug website! I had no idea that it would be this easy. Glad I bought my domain at GoDaddy...heheh.
Nov 26, 2008
Anonymous
I just purchased the Power SmugMug level, clicked on the link for the SmugMug/GoDaddy domain registration, checked the domain name (yay! it's available), click on Continue, and then I get a message saying either my cart is empty or my session has expired and it continues in that circle. So, I thought I might have to set up an account, so I did that...try to log in with both the username and the ID# that was emailed to me and it says my account doesn't exist. Try to create a new one with the same information and it says an account already exists with the login name. Any help with this would be greatly appreciated!!
Nicole Davis - nDfoto
Dec 16, 2008
Anonymous
How is this different than having godaddy forward your domain to your xxxx.smugmug.com account?
Dec 16, 2008
Rich Wilson
Forwarding will not retain your custom domain name in the address window.
Forward www.YourDomainName.com to YourNickName.smugmug.com and YourNickName.smugmug.com will appear in the address window
Use a cname and this will appear: www.YourDomainName.com
Dec 16, 2008
Anonymous
Many thanks Rich!
Dec 16, 2008
Rich Wilson
You're Welcome....
Jan 14, 2009
Anonymous
Hello ,
I followed the directions to setup www.mydomain.com , but still unscessful , and it always says
That hostname doesn't resolve to SmugMug's CNAME (domains.smugmug.com). See our help section on custom hostnames*.*
gigiandho.smugmug.com
www.gigiandho.com
Jan 14, 2009
Rich Wilson
Check step #5 above. You have your CNAME pointing to: gigiandho.smugmug.com It should be pointing to: domains.smugmug.com
Jan 26, 2009
Anonymous
i already had a godaddy domain, i went through all the steps twice, but when i go to smugmug (step #7) it doesnt gor trhough.
carambatequila.smugmug.com
please advise, thanks
Jan 26, 2009
Rich Wilson
I added your domain name into your SmugMug control panel. Changes made to your domain name at your Registrar take 24 to 48 hours to complete. This includes new domain registrations. Any problems after 48 hours, email us at the help desk and we'll dig a little deeper for you
http://www.smugmug.com/help/emailreal
Feb 16, 2009
Anonymous
This is FANTASTIC, thank you!
Feb 20, 2009
Anonymous
Excellent, easy-to-follow instructions. My only suggestion would be to change the wording in Step 11 under Text Instructions to:
I would wait 15 minutes and try step 7 under "Graphical instructions" below.
The reason I suggest this is because there is a Step 7 in the Text Instructions section that is not the same as Step 7 in the Graphical instructions section. My suggested change clarifies your intent a bit more.
Other than that, fabulous job!
Mar 01, 2009
Anonymous
the above has no relation to what godaddy provides, graphically, navigation wise. time to update??
Mar 03, 2009
Doc Walker
I am in GoDaddy daily helping other customers to fix their domains. The colors may change, small details change, but the overall instructions are exactly the same. I am one of the first to know if there is a change and I update the instructions when needed.
Your setup may be different for a couple reasons. But I cannot cover every detail of those nuances in the basic instructions. It would cause more confusion.
If you need help, contact me on the help desk. I will be happy to help cover those issues if needed, or even set things up for you. http://www.smugmug.com/help/emailreal
Mar 19, 2009
Anonymous
I don't get it. It's not working. Using @ and 208.79.45.23
Mar 30, 2009
Anonymous
Hi, I did my site few days ago from godaddy thru smugmug and I just found out this page, I noticed this number 208.79.45.23 that I did not do, does it matter? and if I have to add it, where do I have to go and do?
hasmigart.com
ttiigeerr@yahoo.com
Thanks alot
Hope someone can help me
Mar 31, 2009
Doc Walker
Please contact us at the help@smugmug.com for help. I do not see your posts here right away. I want you to get help as quickly as possible.
May 19, 2009
Anonymous
Click the Total DNS Control And MX Records link at the bottom of the section entitled Total DNS.
The link isn't there. For people who are tech, it would be helpful if your instructions were accurate.
Jun 29, 2009
Anonymous
Agreed! Please update your instructions so they match up with the current layout on GoDaddy!
May 20, 2009
Anonymous
Does an A-record take longer to propegate (go into effect) than a CNAME record? I was able to get my domain working for www.andraws.com, but not for andraws.com. I am sure that I went thru the correct steps.
Could there be something else that I'm missing?
May 20, 2009
Anonymous
Nevermind. I *did* need to wait for a few hours before the A-record worked. It now works just fine. Thanks, this is a great feature!
Jul 30, 2009
Anonymous
so far so good. very clear instructions and easy to use! Thank You!